Reference

Your Rights and Our Legal Commitments

rajatigel operates under a clearly defined legal posture so you know exactly what governs your account, your data, and your transactions — whether access is permitted depends on…

Account Terms & ConditionsPrivacy & Data PolicyDANA / OVO / GoPay / QRIS CoverageJurisdiction NoticeUser Rights Charter
rajatigel Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a policy clarification, our support team is available around the clock — 24…

Live Chat Open the chat widget inside your account dashboard.
Email Support Send formal data requests, account-closure notices, or policy queries to our support address.
WhatsApp For faster acknowledgement on non-formal matters such as account access or payment verification, reach…
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Access

We apply consistent security and data-handling practices across every account on rajatigel.

Data Collection Scope

We collect your name, email, and payment identifiers — such as your linked DANA or OVO account — only for…

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred lobby view.

Account Security Measures

Every account is protected by password encryption and optional two-factor authentication via SMS or an authenticator app.

Data Retention Period

We retain transaction records for the period required by our governing jurisdiction — typically five years from the date of…

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccurate details, or request account closure at…

Legal Contact Person

For formal legal notices, data-subject requests, or regulatory correspondence, address your communication specifically to our compliance team via email.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights, and policy conditions on rajatigel. Each answer reflects our actual operating practice — not a generic template — so you can hold us to what is written here.

Access to our platform depends on local law in your region. We recommend you check the regulations applicable to your location before opening an account. Where local law permits, you can create and use an account normally.

We collect your name, email address, and the payment identifiers linked to your chosen method — such as your DANA phone number or OVO account. We do not collect government ID unless a withdrawal verification step specifically requires it.

Email our support team with the subject line 'Data Request' and include your account ID. We will compile your stored profile and transaction records and send them to your registered email within two business days of receiving your request.

Profile data is deleted within 30 days of a confirmed account-closure request. Transaction records are retained for the legally required period — typically five years — then permanently removed from our systems in line with our data retention policy.

Yes. Start by raising the dispute through Live Chat or email so our team can review the transaction record. If the matter remains unresolved, you may escalate it in writing to our compliance team, who will handle it under our governing jurisdiction terms.

We send a notification to your registered email address before any material change to our terms takes effect. The updated document is also published on this page with a revision date at the top so you can review exactly what changed.

No. Your GoPay and QRIS identifiers are used exclusively to process your deposits and withdrawals. We do not sell, rent, or share payment data with third parties, and we do not retain full card or wallet credentials on our own servers.