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How rajatigel Handles Your Personal Data

At rajatigel, your personal information — from account registration details to deposit records via DANA, OVO, GoPay, and QRIS — is handled under a clear, documented privacy framework.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyYour right to access or delete your dataRetention periods clearly definedContact path for all privacy requests
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rajatigel How rajatigel Handles Your Personal Data
PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

Live Chat — Privacy Queries Our live chat team is available 24 hours a day, 7 days a week.
Email — Data Requests Send formal data access, correction, or deletion requests to our privacy inbox.
Account Portal — Manage Preferences Log in to your rajatigel account, navigate to Settings, then Privacy to update your…
DATA HANDLING STANDARDS

Six Ways We Protect Your Information

From the moment you create an account to the point you request data deletion, rajatigel applies a consistent set of security and transparency practices.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3.

Cookie Controls

We use session cookies for lobby navigation and optional analytics cookies to measure page performance.

Account Security Layers

Your account is protected by password hashing and optional two-step verification via a one-time code sent to your registered mobile…

Data Retention Schedule

Active account data is retained for the life of the account plus a regulatory hold period, which depends on local…

Third-Party Sharing Limits

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-detection partners who are contractually bound to…

Your Right to Request Changes

You can request a copy of all data we hold on you, ask us to correct inaccurate fields, or request…

Your Privacy Questions, Clearly Answered

These are the questions we hear most often from people in Indonesia who want to understand exactly how their data is managed on rajatigel. If your question is not covered below, reach our data team via live chat or the privacy email listed in the contact section above.

We collect your name, email address, mobile number, and the payment-method reference (e.g. your DANA or OVO account identifier) used at deposit. We do not store full e-wallet PINs or bank account passwords at any point.

Payment processor references — such as a GoPay transaction ID or QRIS scan token — are encrypted and stored separately from your profile data. They are used solely for dispute resolution and audit purposes, not for marketing profiling.

Yes. Log in to your account, go to Settings, then Privacy, and submit a data access request. Alternatively, email our privacy inbox. We will deliver a structured copy of your data within 14 working days of confirming your identity.

We retain your data for a hold period after account closure that depends on local law. Once that obligation is satisfied, your data is purged from live databases and removed from backup archives on our rolling deletion schedule.

No. We share data only with payment operators like DANA, OVO, GoPay, and QRIS — and with fraud-screening partners — all under strict contractual data-use limits. Advertisers and third-party marketing platforms do not receive your personal identifiers.

Go to Settings in your account, select Communication Preferences, and toggle off any channel you no longer want. Changes take effect within 48 hours. You can also unsubscribe directly from any marketing email using the link at the bottom of the message.

Contact our live chat team immediately — available 24 hours a day, 7 days a week. Our security team will place a temporary hold on your account, investigate access logs, and walk you through resetting your credentials step by step.

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